Policy

📦 SHIPPING POLICY


At Herdollhouse Shop, we are committed to getting your order to you as quickly and smoothly as possible.


✨ Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.


🚚 Shipping Time

U.S. Orders: 3–7 business days

International Orders: 7–15 business days (may vary depending on location)


Please note: Shipping times may be affected by carrier delays, holidays, or high order volume.


💕 Shipping Rates

Shipping rates are calculated at checkout.

We may offer free shipping promotions from time to time.


📍 Order Tracking

Once your order ships, you will receive a tracking number via email.


⚠️ Delays & Lost Packages

We are not responsible for shipping carrier delays or lost/stolen packages after delivery confirmation.


❗ Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.


────────────────────────────


💳 REFUND & RETURN POLICY


At Herdollhouse Shop, we want you to love your purchase.


✨ All Sales Policy

All sales are final unless stated otherwise. We do not offer refunds or exchanges for:


  • Change of mind
  • Incorrect size selection
  • Minor variations in product appearance



📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with:


  • Your order number
  • Clear photos of the item and packaging



If approved, we will provide a replacement or store credit.


🚫 Non-Returnable Items


  • Digital products (vendor lists, guides, downloads)
  • Sale or clearance items
  • Worn or used items



💳 Refunds (If Approved)

Refunds are issued to your original payment method within 5–10 business days.


📍 Order Issues

We are not responsible for lost/stolen packages or incorrect addresses provided at checkout.


────────────────────────────


🔒 PRIVACY POLICY


We respect your privacy and are committed to protecting your personal information.


We collect personal information such as your name, email, shipping address, and payment details when you make a purchase.


Your information is used to:


  • Process orders
  • Provide customer support
  • Improve our store experience



We do not sell or share your personal information with third parties, except as necessary to process your order (e.g., payment providers, shipping carriers).


────────────────────────────


📑 TERMS OF SERVICE


By using this website, you agree to the following terms:


  • You must be at least 18 years old or have permission from a guardian
  • You agree not to misuse or attempt to harm the website
  • All content on this site (logos, products, branding) belongs to Herdollhouse Shop



We reserve the right to:


  • Refuse service to anyone
  • Update prices or policies at any time



────────────────────────────


💌 CONTACT INFORMATION


For any questions, concerns, or support inquiries, please contact:


Email: [your email here]


Business Name: Herdollhouse Shop


────────────────────────────


✨ FINAL NOTE


By placing an order with Herdollhouse Shop, you agree to all policies listed above.


Thank you for shopping with us 💕